Description
We are seeking a motivated and customer-oriented Customer Service Associate to join our team in India. The ideal candidate will have 1-3 years of experience in a customer service role and possess excellent communication skills. You will be responsible for assisting customers with their inquiries, resolving complaints, and providing information about our products and services.
Responsibilities
- Assist customers with inquiries via phone, email, and chat.
- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Maintain customer records and update account information as necessary.
- Provide product and service information to customers.
- Collaborate with team members to improve customer service processes.
- Escalate complex issues to the appropriate department or supervisor.
Skills and Qualifications
- 1-3 years of experience in customer service or a related field.
- Strong verbal and written communication skills in English and local languages.
- Proficiency in using customer service software and CRM tools.
- Ability to handle difficult situations and provide effective solutions.
- Strong attention to detail and ability to multitask.
- Basic understanding of customer service principles and practices.
