Job Overview :
We are looking for a proactive and communication-driven professional with up to 1 year of experience in customer support, client coordination and or telecalling. The role involves managing RSVP calls, collecting client feedback and supporting basic escalation calls as required.
Key Responsibilities:
1. RSVP Coordination
- Make outgoing RSVP calls for events and update responses accurately.
- Maintain structured trackers and provide timely updates to the internal team.
2. Client Feedback & NPS Calls
- Connect with clients post-event to collect feedback and category-level ratings.
- Document insights clearly for internal performance review and reporting.
3. Escalation Calling Support
- Assist with initial-level escalation calls
- Gather issue details, ensure calm communication and route concerns to the appropriate internal team.
4. Communication & Documentation
- Maintain updated call logs and reports.
- Share daily/weekly summaries of activities.
- Follow communication guidelines and ensure consistency in tone and messaging.
5. Coordination Responsibilities
- Work closely with internal teams to relay client feedback and follow-ups.
- Ensure high responsiveness and professional client interaction at all times.
Required Skills & Experience:
- 01 year experience in customer support, telecalling, client servicing and or coordination roles.
- Strong verbal communication skills (English & Hindi; regional languages preferred).
- Ability to manage high-volume calling with professionalism.
- Good documentation and follow-up skills.
- Calm, patient and solution-oriented approach.
- Basic knowledge of CRM tools, Google Sheets, WhatsApp communication, and call logging.
Work Schedule:
