Role & responsibilities:-
- Performing inbound calls from wire transfer customers and agents.
- Take 50-150 calls per day and process transactions totaling tens of thousands of dollars everyday.
- Process transactions involving large sums of money and ensure accuracy.
- Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
- This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
- Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
- Processing customers orders and ensuring its accuracy and completion.
- Participating in continuous training sessions and sharing best practices.
- Show good oral and written skills for call escalation via call sheet completion or call escalation.
- Share helpful tips and best practices with the team.
- Take part in regular training to improve your skills.
Preferred candidate profile:-
- Educational Qualification: Any Graduate.
- Languages Required: Must speak English and Hindi, plus any regional language (Punjabi, Urdu, Bengali).
- Language Proficiency: Good command of English (C1 or C2 level).
- Experience: At least 6 months of customer service experience voice process.
- Excellent communication in English.
- Should be comfortable in night shifts and rotational week offs.
- Ability to model the incorporate value of respect, courage, passion, teamwork and integrity.
- Team player with respect, courage, humble, integrity, attention to detail, focused minded.
- Working Model : 24*7 (work from Office)
- Candidate should be comfortable with English, Hindi and 1 more regional language(Spoken)
Perks and benefits:-
- Salary Range- For Voice 3.4 LPA - 4.75 LPA & Chat- 3.00 LPA - 3.43 LPA
- Medicare Facility(free online consultation with Doc)
- Location : Noida Sector 135
- Free pick up and drop facility will be provided within 35 Kms.
