Customer Service Associate - ReSource Pro - Career Page

Skip To Job Description

Welcome to the ReSource Pro Job Board! Please review our open positions and apply to the positions that match your qualifications.

Customer Service Associate

Belgrade, Serbia

Full Time

SDU Operations Serbia

Entry Level

Share

Are you interested in joining a dynamic fast growing team 

 

Come Join ReSource Pro!!
 

Your Role...

ReSource Pro is seeking an entry-level Customer Service Associate to process elementary insurance tasks and be responsible for meeting quality, quantity, and time deadlines. This position will be responsible for operating within the clients systems and following established guidelines and procedures. This position will follow ReSource Pro's Information Security policies/guidelines.

This position is onsite at our office in Belgrade.

In this role, you will be...

• Communicating with clients using clear, polite, and well-organized English
• Providing a high-level of client service to a variety of US-based insurance clients
• Proactively troubleshooting and resolving potential issues
• Promptly responding to client requests and quickly resolving problems as they arise
• Collaborating with our global team of insurance experts in China, India, and the United States
• Conducting assigned auditing
• Collecting and analyzing work production data
• Assisting in effectively training other team members

What You Need to be Successful...

• Secondary education, four-year duration (vocational, artistic, secondary school)
• Computer Literacy and Typing Skills
• English proficiency - reading, writing
• Microsoft Office Skills

What you get...

• 100% paid employee supplemental medical
• Employee life insurance
• 23–24 days of vacation
• 5-days fully covered Sick Leave
• Flexible work hours
• Gym benefit available
• Presents for new parents
• Referral bonus
• Lunch in the office twice a month
• Beverages and snacks in the office
• Sports booked times and spaces

Your Interview Process...

1. Behavioral Interview with Talent team
2. At-Home Practical Assessment
3. In-Person Hiring Manager Interview
4. Criminal Background Screen
5. Offer

Apply Now: To express your interest, please click Apply Now and share your resume and information about your talents and skills. We look forward to reviewing your application and potentially welcoming you to our team in the future.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list's 40+ year history.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Share Apply

Apply for this position

Required*

// GTM Values For A/B Testing var EXP1_TWO_STAGE_APPLY_ENABLED = false; var EXP1_TWO_STAGE_APPLY_CHOSEN = false; window.resumeRequired = true;

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What's your citizenship / employment eligibility*No answerI am a U.S. Citizen/Permanent ResidentNon-citizen allowed to work for any employerNon-citizen allowed to work for current employerNon-citizen seeking work authorizationI am a Canadian Citizen/Permanent ResidentOther

What's your highest level of education completed*No answerGED or EquivalentHigh SchoolSome CollegeCollege - AssociatesCollege - Bachelor of ArtsCollege - Bachelor of Fine ArtsCollege - Bachelor of ScienceCollege - Master of ArtsCollege - Master of ScienceCollege - Master of Fine ArtsCollege - Master of Business AdministrationCollege - DoctorateMedical DoctorOther

College or University

What languages do you speak fluently*

Desired salary*

Do you currently or have you previously worked for ReSource Pro or Embroker**-- No answer --YesNo

Were you referred by a current ReSource Pro employee If so, who*

Human Check*

I consent to receive SMS/text messages regarding my job application with ReSource Pro. These messages may include updates on my application status, interview invitations, reminders, and other information directly related to this job application. Message frequency will vary. Message and data rates may apply. Reply HELP for help or STOP to cancel.

Submit Application

// Define Google Tag Manager script function runGoogleTagManagerScript() const gtmScript = document.createElement(script); gtmScript.async = true; gtmScript.src = https://www.googletagmanager.com/gtm.jsid=GTM-H9NR; const firstScript = document.getElementsByTagName(script)[0]; firstScript.parentNode.insertBefore(gtmScript,firstScript); // Set tracking consent to denied by default window.dataLayer = window.dataLayer || []; function gtag() dataLayer.push(arguments); gtag(consent, default, ad_user_data: denied, ad_personalization: denied, ad_storage: denied, analytics_storage: denied, wait_for_update: 500, ); dataLayer.push(gtm.start: new Date().getTime(), event: gtm.js); window.googleTagManager = window.dataLayer; // If consent has already been granted, load Google Tag Manager if (localStorage.getItem(trackingConsentGranted) === true) runGoogleTagManagerScript(); function grantConsent() // Store tracking consent preference and push update to Google Tag Manager localStorage.setItem(trackingConsentGranted, true); function gtag() googleTagManager.push(arguments); gtag(consent, update, ad_user_data: granted, ad_personalization: granted, ad_storage: granted, analytics_storage: granted ); // Load Google Tag Manager runGoogleTagManagerScript(); function denyConsent() // Store tracking consent preference and do not load Google Tag Manager localStorage.setItem(trackingConsentGranted, false); $([data-track-share-click]).click(function () googleTagManager.push( event: gaEvent, eventCategory: Share Job, eventAction: Click, eventLabel: $(this).data(track-share-click) + Share ); ); function initializeGainsightPX() // Get current page URL var currentURL = window.location.href; // Check if URL contains /apply/confirm/ if (currentURL.includes(/apply/confirm/)) return; // Exit function, do not proceed with initialization // Check to see if user id exists in sample population loading Gainsight PX var sessionID = 9f47b3064211d5abb0f25c9bf5c552e6; var visitorType = guest; var samplePercentage = 1; var accountId = customer_20160826201834_Z9T1OSNY4OSQO1OX; var accountName = resourcepro; // Format signUpDate as YYYY/MM/DD const today = new Date(); const signUpDate = today.getFullYear() + / + String(today.getMonth() + 1).padStart(2, 0) + / + String(today.getDate()).padStart(2, 0); if (visitorType !== guest || __IdSampler.isIdInSamplePopulation(sessionID, samplePercentage)) // Load Gainsight Script (function (n, t, a, e) let i = aptrinsic; n[i] = n[i] || function () (n[i].q = n[i].q || []).push(arguments); ; n[i].p = e; let r = t.createElement(script); r.async = true; r.src = a + a= + e; let c = t.getElementsByTagName(script)[0]; c.parentNode.insertBefore(r, c); )(window, document, https://web-sdk.aptrinsic.com/api/aptrinsic.js, AP-D0FHNVQROUMO-2); // Send custom attributes including Account ID and Account Name aptrinsic(identify, id: sessionID, role: Visitor, signUpDate: signUpDate , id: accountId, name: accountName ); // Initialize Gainsight PX if the URL condition is met initializeGainsightPX(); window.NREUM||(NREUM=);NREUM.info=beacon:bam.nr-data.net,licenseKey:7232591015,applicationID:29127175,transactionName:ZAcBYxEEXxICBkVRDV1NIEIQEV4MTARBSA5KTRNYEAxFCAwL,queueTime:0,applicationTime:40,atts:SEAWFVkeTE1BBBMCGU4f,errorBeacon:bam.nr-data.net,agent:'