Customer Service Associate

Job Description – Store Associate (Trends / Smart / Digital)

Job Purpose

The Store Associate plays a key role in delivering an outstanding shopping experience by assisting customers, managing merchandise, and contributing to store performance. This role is ideal for women looking to make a meaningful career comeback through a structured second career program.

Key Responsibilities

1)     Sales & Customer Engagement

        Assist customers in making informed purchase decisions based on current trends.

        Provide personalized service to enhance customer experience and drive repeat business.

        Ensure high levels of customer satisfaction through excellent sales service.

2)     Store Operations & Merchandising

        Maintain merchandise as per brand standards, ensuring an organized and visually appealing store layout.

        Support inventory management, restocking, and shrink control.

        Ensure compliance with store policies and standard operating procedures.

3)     Performance & Business Growth

        Contribute to the store's Key Performance Indicators (KPIs), including sales targets and customer satisfaction scores.

        Participate in promotional activities and campaigns to boost sales.

        Stay updated on product knowledge to provide expert guidance to customers.

Key Performance Indicators (KPIs)

•  Sales contribution & upselling performance
•   Customer feedback & satisfaction ratings
•  Merchandising compliance & inventory accuracy

Qualifications, Experience & Competence

•     12th Pass / Graduate from a recognized institution.
•    Minimum 1 year of experience, preferably in retail or customer-facing roles.
•    Strong communication and interpersonal skills.
• Passion for fashion, digital commerce, and emerging retail trends.