Job Description
Answer incoming calls, chats, and emails in a timely way.
Solve customer problems and process orders or returns.
Write down details of customer talks in computer logs.
Send hard problems to higher departments when needed
About Company: Cogent is an Indian CXM solutions provider facilitating businesses and brands to redefine their customer experience management in the digital age. Since 2004, we continue to deliver industry-specific results and an approach that strengthens customer relations and differentiates you from your competitors. We design and administer customer experience through digital solutions such as automation, analytics, and AI/ML-based solutions.
