Customer Service Associate in Pune

Key Responsibilities

• Make outbound calls to customers with overdue loan payments and drive payment commitments.
• Understand customer concerns, handle objections, negotiate, and persuade customers to clear outstanding dues.
• Follow structured rebuttals for common concerns such as financial difficulties, disputes, and uncontactable customers.
• Record call outcomes, commitments, and customer interactions accurately in the system.
• Coordinate with field and branch teams on daily collection activities and account-level follow-ups.
• Track daily targets, previous-day conversions, broken commitments, and reasons for payment defaults.
• Identify high-value accounts requiring physical visits and coordinate with field teams for further action.
• Track calling, conversion, resolution, and collection performance through Markytics.AI platforms.
• Prepare daily, weekly, and monthly reports on portfolio and collection performance.
• Identify key portfolio trends and provide inputs for improving collection outcomes.
• Reconcile and maintain accurate customer and collection data while monitoring workflow and performance metrics.
  
  

About Company: Markytics is a team of highly qualified and passionate data science/ML professionals. At Markytics, our objective is to develop strategic partnerships with our clients and deliver improved profits and enhanced customer value by drawing on our strengths in data analytics and statistical modeling. We are a global analytics and insights provider firm that helps companies understand how and why their customers make decisions. We help companies to understand customer expectations, improve customer experience, and secure customer management. We strive to make data science accessible to and usable by everyone across small, medium, and large-scale enterprises.