Customer Service Associate in Mohali

Key Responsibilities

• Handle customer/client queries through calls, emails, and messages.
• Understand customer concerns and provide accurate and timely solutions.
• Maintain regular follow-ups with clients and ensure proper issue resolution.
• Assist customers with company products, services, processes, and documentation.
• Maintain accurate records of customer interactions and updates in the CRM.
• Coordinate with internal teams to resolve customer issues efficiently.
• Ensure a positive and professional customer experience.
• Handle complaints and escalations with patience and professionalism.
  
  

About Company: A Digital Blogger is an Indian stock market blogging network and information portal that provides unbiased reviews, broker comparisons, and trading platform evaluations. Over 100 detailed reviews of stockbrokers operating in India, available in both English and Hindi.Platform Comparisons: Side-by-side comparisons of trading applications, advisory companies, and portfolio management services.Educational Content: Stock market learning resources, share market info in Hindi, and a dedicated mobile education app called Stock Pathshala.Multimedia Channels: A large-scale YouTube channel with over a million subscribers alongside multiple web and social platforms.