Role Overview
We are seeking proactive and driven Pre-Sales Qualification Executives to manage incoming and
outgoing calls, qualify leads, and provide exceptional customer service. This role is suitable for both
freshers and experienced candidates with excellent communication skills and a customer-focused
mindset.
Key Responsibilities
- Lead Qualification & Communication:
- Handle inbound and outbound calls to qualify leads based on set criteria.
- Engage potential clients by understanding their requirements and offering relevant solutions.
- Maintain a high level of professionalism in all customer interactions.
- Data Management & Reporting:
- Update client details and interaction history in the CRM system accurately.
- Prepare daily and weekly lead management reports.
- Ensure timely follow-up on missed call tickets and chat inquiries.
- Client Support & Engagement:
- Address customer inquiries with a courteous and problem-solving approach.
- Provide essential product/service details to leads.
- Route complex issues to the appropriate teams when necessary.
- Collaboration & Process Improvement:
- Work closely with sales and marketing teams to improve lead qualification processes.
- Suggest process enhancements to boost team efficiency and client experience.
Required Skills & Qualifications
- Education: Bachelor's degree preferred but not mandatory.
- Experience: 1-2+ years of experience in customer service, telemarketing, call centers, BPO, or
related fields. Freshers with a strong interest in customer communication are encouraged to
apply.
- Communication Skills: Fluent in English and Hindi, with excellent verbal and written
communication.
- Technical Skills: Familiarity with CRM systems, MS Office, and live chat tools.
- Interpersonal Skills: Active listening, patience, empathy, and customer-focused mindset.
- Problem-Solving Skills: Ability to identify customer needs and provide suitable solutions.
Preferred Qualifications
- Prior experience in pre-sales, telecalling, or customer service roles.
- Exposure to handling high-volume customer interactions.
Why Join Us
- Be part of a dynamic and supportive team.
- Opportunities for career growth and skill development.
- Gain experience in a fast-paced and customer-centric environment.
About Company: Are you looking for the perfect workspace for yourself or your business Your search ends with myHQ! We are on a mission to help individuals and teams find their next great workplace. We're India's leading marketplace for flexible workspace solutions with a wide range of offerings. These include over 500 coworking spaces, fully managed offices, virtual office registration, and meeting rooms by the hour, catering to every individual and business's unique needs.
We're now stronger than ever with the backing of ANAROCK - India's biggest real estate consultant. Over 1,000+ brands are seated in myHQ offices, like Aaj Tak, Jio Saavn, Airmeet, Aditya Birla Finance, and Flipkart across India. With 1500+ workspaces, including premium spaces like WeWork, COWRKS, BHIVE, and Indiqube, we offer a variety of options for you to choose from.
