Customer Service Associate in Gurgaon

Employment type: Full-time (rotational shifts)

Working mode: In-office

Location: Sector 53, Gurugram

Industry: Customer service (International voice, chat and email process)

Salary: Best in industry

We are looking for experienced and customer-focused professionals to join our international customer support team. The ideal candidate will have strong expertise in voice processes, with the ability to handle global customers efficiently, professionally, and with high accuracy.

Key Responsibilities

• Provide real-time support to international customers through voice, chat and email channels.
• Handle customer queries, complaints, and requests with accuracy and efficiency.
• Troubleshoot basic technical or product-related issues based on defined processes.
• Maintain high standards of service quality, response time, and customer satisfaction.
• Document customer interactions and update relevant systems or CRM tools promptly.
• Escalate complex cases to the appropriate teams as per SOP.
• Ensure adherence to SLAs, quality parameters, and compliance guidelines.
• Collaborate with cross-functional teams to resolve customer concerns.
• Contribute to process improvement initiatives and knowledge-base updates.
  
  

About Company: Set up in 2016, Moretasks had 10 employees, and now we are a family of above 200. Inspired by the Dutch work culture, we believe in a flat organizational structure with no cabins, no cubicles, and no hierarchical discrimination. We work, play, and party together. While a lot of Indian companies boast of having an open-door policy, most fail to practice it in essence. With a consistent focus on quality, we offer more tasks at less cost. We carry out manual and operational tasks that are critical to our client's business needs, when they need it and the way they need it.