Key Responsibilities
- Serve as the primary point of contact for healthcare providers using our medical devices, building and maintaining strong relationships based on trust and mutual respect
- Conduct proactive outreach to customers to understand their needs, challenges, and goals, and provide personalized solutions and recommendations to help them achieve success
- Onboard new customers, providing comprehensive product training, guidance, and support to ensure a smooth implementation and usage of our medical devices
- Provide ongoing technical support and troubleshooting assistance to customers, resolving issues promptly and effectively to minimize downtime and ensure optimal device performance
- Conduct regular check-ins with customers to assess satisfaction, address concerns, and identify opportunities for additional training, support, or product upgrades
- Collaborate closely with the sales team to renew contracts, upsell/cross-sell additional products/services, and expand our footprint within existing accounts
- Track and analyze customer interactions, feedback, and satisfaction metrics to identify trends, patterns, and areas for improvement
- Contribute to the development of customer success initiatives, processes, and resources to enhance the overall customer experience and drive customer loyalty and advocacy
About Company: We are a startup spun out of IIT Bombay, currently based in SINE, IIT Bombay. We provide an innovative medical device to doctors that facilitates early screening and better diagnosis of specific heart/lung diseases. We are trying to improve the Indian healthcare system by providing doctors with technologically advanced medical devices. We commit to the betterment of society. Our device can impact millions of lives.
