Customer Service Associate (French) | WNS Global Services | Mumbai

Job Title: French-Speaking Customer Service Executive

Location: Mumbai, Maharashtra

Job Type: Full-Time

Department: Customer Service / Customer Support

About the Role

We are looking for enthusiastic and customer-focused French-speaking Customer Service Executives to join our team in Mumbai. The ideal candidate will be responsible for providing exceptional support to French-speaking customers through various communication channels while ensuring a positive customer experience.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, and other support channels in French and English.
• Resolve customer issues efficiently and professionally.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions in the CRM system.
• Meet quality, productivity, and customer satisfaction targets.
• Collaborate with internal teams to improve customer experience.

Requirements

• Fluency in French is mandatory.
• Good command of English (Spoken and written).
• Previous experience in customer service, customer support, or a similar role is preferred.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.
• Willingness to work Rotational shifts, if required.

What We Offer

• Competitive salary and performance incentives.
• Career growth and development opportunities.
• Comprehensive training and onboarding.
• Dynamic and multicultural work environment.

Interested candidates can submit their updated resume at [Confidential Information] or directly apply to the job link.

Note- If your background is primarily in a different field and does not align with the requirements mentioned above, we respectfully ask that you refrain from applying at this time. This will allow us to focus on candidates whose profiles closely match the role.