Customer Service Associate

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Work Location -Bangalore

HR Contact-Muhila

Firstsource Solutions Limited

Unit-202, 2nd Floor, Block A, Brigade tech gardens

Brigade Properties Private Limited, Brookefields, Kundalahalli

Whitefield, Marathahalli, Bengaluru, Bengaluru Urban

Karnataka - 560037

29AAACI8904N1Z2

Roles and Responsibilities

• Handle inbound and outbound calls from UK customers.
• Resolve customer queries, complaints, and service-related issues efficiently.
• Provide accurate information and appropriate solutions based on customer requirements.
• Communicate professionally with UK customers using clear and effective English.
• Handle escalations and difficult customer interactions with patience and professionalism.
• Maintain accurate customer information and update call details in CRM systems.
• Meet performance metrics related to customer satisfaction, call quality, productivity, and resolution time.
• Follow company policies, process guidelines, and quality assurance standards.
• Escalate complex issues to the relevant department when necessary.
• Ensure a high standard of customer service and maintain professional call etiquette.

Eligibility Criteria

• Minimum Qualification: 10th Pass or 12th Pass.
• Freshers and experienced candidates can apply, depending on company requirements.
• Good English communication skills are preferred.
• Willingness to work in rotational shifts, including night shifts.
• Basic computer knowledge and customer-handling skills.

• B.E ,B.Tech,B.Sc,Post-Graduation Fresher's are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.