Customer Service Associate

Key Responsibilities:

• Handle inbound customer queries and provide accurate resolutions
• Maintain professionalism and empathy while interacting with customers
• Ensure customer satisfaction through effective communication
• Follow company policies, process guidelines, and quality standards
• Maintain and update customer records in the system
• Coordinate with internal teams whenever required

Eligibility Criteria:

• HSC candidates with minimum 6 months of experience can apply
• Graduate freshers are eligible
• Graduates with experience can also apply
• Excellent communication skills required
• Immediate joiners preferred

Languages Required:

• English and Hindi are mandatory
• Additional regional languages such as Kannada, Telugu, Malayalam, Gujarati, Bengali, or Oriya will be an added advantage

Shift Details:

• Rotational Day Shifts
• 6 Days Working
• 1 Rotational Week Off

Key Skills Required:

• Strong verbal communication skills
• Active listening and problem-solving ability
• Customer handling skills
• Basic computer knowledge