Customer Service Assistant

Location: Corporate Road, near Makarba Underpass, Ahmedabad

Working Hours: Day job (No night shifts)

About Us:

We are a growing home decor brand focused on creating thoughtfully designed products for everyday living. Our aim is to bring together aesthetics, quality, and functionality to make homes feel more intentional and personal.

About the Role:

We are looking for a confident and articulate Customer Service Executive to join our team. This is an in-office role for someone who enjoys interacting with customers, solving problems, and representing the brand with clarity and warmth.

Key Responsibilities:

• Handle customer queries via calls, WhatsApp, email, and other channels 

• Provide accurate information about products, orders, and policies 

• Resolve customer concerns in a timely and professional manner 

• Coordinate with internal teams to ensure smooth order processing and issue resolution 

• Maintain clear records of customer interactions 

Requirements:

• Fluent in English (spoken and written) and Hindi (spoken) 

• Strong communication skills with a clear command over language 

• Confident in speaking with customers and handling conversations independently 

• A team player with a positive and proactive attitude 

• Basic computer skills and familiarity with common tools like ChatGPT

Good to Have (Plus Point):

• Comfortable in front of the camera and open to participating in company videos/content 

What We're Looking For:

Someone who is dependable, well-spoken, and brings a sense of ownership to their work. If you enjoy engaging with people and being the voice of a brand, we'd love to hear from you.