Customer Service Analyst

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Role Introduction

• This position is responsible for managing work requests for BTA (Business travel Account) and to deliver very high standards of Customer Service.
• Driving Relationships with key stakeholders, clients & supporting teams
• Business Root Cause Analysis and driving solutions
• Supporting other corporate teams with any queries
• Hours Of Operations: Shift Flexibility is required with some Week-ends will be working. This role may be subject to additional background verification checks. This role may be subject to additional background verification checks. This role may be subject to additional background verification checks.

This role may be subject to additional background verification checks.

Responsibilities:

• File Tracking
• Payment Allocation
• Handling Disputes
• Maintenance Activities
• Data Quality
• ROC Matching
• SLA traction and maintaining CTR
• Provide excellent customer service

Past Experience:

• Experience of customer handling and should have strong relationship management skill.
• Ability In Assess Readiness Levels, and The Ability To Apply Appropriate Solution
• Time Management And The Ability To Handle Multiple Demands And Competing Priorities

Academic Background:

• Graduate With About 2 Years with Experience, Excellent Verbal and Written Communication Skills, Proficiency in Excel and MS Office

Technical Skills/Capabilities:

• Analytical, Problem Solving And Decision-Making Skills
• Ability To Write Clearly And express themselves well In Groups And One To One Conversations Should have strong knowledge of Excel, MS Word/Power Point, MIS, Strong Communication Skill .

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.