Customer Service & Upselling Associate

Hiring – Customer Service & Upselling Associate (SGS)

Location: Airoli, Navi Mumbai – Liberty Tower

About the Role

We are hiring experienced and customer-focused professionals for an International Customer Support & Upselling process based in Airoli, Navi Mumbai. This role is ideal for candidates with prior International BPO experience who are confident in handling both voice and chat interactions while driving customer engagement, retention, and sales opportunities.

The position requires strong communication skills, customer handling expertise, and the ability to identify upselling opportunities during customer interactions.

Role: Customer Service & Upselling Associate (SGS)

Process Type

International Process

50% Voice + 50% Chat Support

Customer Service + Sales/Upselling

Eligibility Criteria

Mandatory Requirements

Graduate in any stream

Minimum 1 year of International BPO experience

Excellent communication skills with C1 Level English proficiency

Strong customer handling and objection handling skills

Comfortable working in rotational shifts and rotational offs

Immediate joiners preferred

Key Responsibilities

Customer Support

Handle inbound customer queries through voice and chat channels

Resolve customer concerns with professionalism and empathy

Maintain high customer satisfaction and service quality standards

Deliver accurate information and timely resolutions

Sales & Upselling

Identify customer needs and recommend suitable products/services

Drive upselling and retention opportunities during customer interactions

Achieve assigned sales and performance targets

Maintain strong conversion and customer engagement metrics

Operational Responsibilities

Adhere to process guidelines and compliance standards

Maintain productivity, quality, and attendance KPIs

Accurately document customer interactions in internal systems

Coordinate effectively with support teams and supervisors

Required Skills

Customer Support & Client Handling

Upselling & Cross-Selling

Customer Retention

Excellent Verbal & Written English

Basic Technical Knowledge

Problem Solving & Active Listening

Multitasking in Voice & Chat Environment

CRM/System Navigation

Salary & Benefits

Salary: Up to ₹38,000/month

Performance Incentives: Up to ₹15,000/month

Retention Bonus: ₹1,00,000

Travel Allowance: ₹3,500

PBI: ₹2,750

Overtime Pay: ₹400/hour

Work Details

5 Days Working

Rotational Week Offs

International Shift Environment

Work Location: Liberty Tower, Airoli

Location Eligibility

Candidates must meet either of the following criteria:

Residing within 25 KM radius of Airoli

OR

Within 1.5 KM proximity to Kalyan or Panvel railway station

Why Join

Attractive fixed salary with high earning incentives

International process exposure

Career growth opportunities

Performance-driven environment

Retention rewards and additional earning opportunities

Stable and professional work culture

Contact: 8271273330

Email: [Confidential Information]