Skip To Job Description

Welcome to Ubiquity's Career Page!

At Ubiquity, we bring together sharp minds, passionate hearts, and unstoppable drive to create extraordinary outcomes.

Explore our open positions and find the role that matches your skills and ambitions. Let's build your future, together.

Customer Service Agent

S.P.S, Cortes, Honduras

Full Time

Student (High School)

Share

ZV is looking for a customer service representative to join our team in our S.P.S office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Bachelor's degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

About ZeroVaruance

ZeroVariance is a BPO organization dedicated to mission

Our employees enjoy a work culture that promotes clients needs

ZV]benefits include discounts and good working enviorment

Employees can also take advantage of family gatherings

Share Apply

Apply for this position

Required*

// GTM Values For A/B Testing var EXP1_TWO_STAGE_APPLY_ENABLED = false; var EXP1_TWO_STAGE_APPLY_CHOSEN = false; window.resumeRequired = true;

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*

Submit Application

// Define Google Tag Manager script function runGoogleTagManagerScript() const gtmScript = document.createElement(script); gtmScript.async = true; gtmScript.src = https://www.googletagmanager.com/gtm.jsid=GTM-H9NR; const firstScript = document.getElementsByTagName(script)[0]; firstScript.parentNode.insertBefore(gtmScript,firstScript); // Set tracking consent to denied by default window.dataLayer = window.dataLayer || []; function gtag() dataLayer.push(arguments); gtag(consent, default, ad_user_data: denied, ad_personalization: denied, ad_storage: denied, analytics_storage: denied, wait_for_update: 500, ); dataLayer.push(gtm.start: new Date().getTime(), event: gtm.js); window.googleTagManager = window.dataLayer; // If consent has already been granted, load Google Tag Manager if (localStorage.getItem(trackingConsentGranted) === true) runGoogleTagManagerScript(); function grantConsent() // Store tracking consent preference and push update to Google Tag Manager localStorage.setItem(trackingConsentGranted, true); function gtag() googleTagManager.push(arguments); gtag(consent, update, ad_user_data: granted, ad_personalization: granted, ad_storage: granted, analytics_storage: granted ); // Load Google Tag Manager runGoogleTagManagerScript(); function denyConsent() // Store tracking consent preference and do not load Google Tag Manager localStorage.setItem(trackingConsentGranted, false); $([data-track-share-click]).click(function () googleTagManager.push( event: gaEvent, eventCategory: Share Job, eventAction: Click, eventLabel: $(this).data(track-share-click) + Share ); ); function initializeGainsightPX() // Get current page URL var currentURL = window.location.href; // Check if URL contains /apply/confirm/ if (currentURL.includes(/apply/confirm/)) return; // Exit function, do not proceed with initialization // Check to see if user id exists in sample population loading Gainsight PX var sessionID = fd4c28f3aef0f0d74437243ef32e66d0; var visitorType = guest; var samplePercentage = 1; var accountId = customer_20250117134646_8UULVYCYPWR66NNH; var accountName = ubiquityglobalservices; // Format signUpDate as YYYY/MM/DD const today = new Date(); const signUpDate = today.getFullYear() + / + String(today.getMonth() + 1).padStart(2, 0) + / + String(today.getDate()).padStart(2, 0); if (visitorType !== guest || __IdSampler.isIdInSamplePopulation(sessionID, samplePercentage)) // Load Gainsight Script (function (n, t, a, e) let i = aptrinsic; n[i] = n[i] || function () (n[i].q = n[i].q || []).push(arguments); ; n[i].p = e; let r = t.createElement(script); r.async = true; r.src = a + a= + e; let c = t.getElementsByTagName(script)[0]; c.parentNode.insertBefore(r, c); )(window, document, https://web-sdk.aptrinsic.com/api/aptrinsic.js, AP-D0FHNVQROUMO-2); // Send custom attributes including Account ID and Account Name aptrinsic(identify, id: sessionID, role: Visitor, signUpDate: signUpDate , id: accountId, name: accountName ); // Initialize Gainsight PX if the URL condition is met initializeGainsightPX(); window.NREUM||(NREUM=);NREUM.info=beacon:bam.nr-data.net,licenseKey:7232591015,applicationID:29127175,transactionName:ZAcBYxEEXxICBkVRDV1NIEIQEV4MTARBSA5KTRNYEAxFCAwL,queueTime:0,applicationTime:48,atts:SEAWFVkeTE1BBBMCGU4f,errorBeacon:bam.nr-data.net,agent:'