Location: Remote India
Type: Full-Time
About Tern Rewards
Tern Rewards is a UAE-based fintech startup transforming the rental experience. We enable tenants to pay rent with their credit card at no extra cost, earn rewards instantly, and spend them with 200+ top brands. Our platform helps landlords get paid faster and improves tenant satisfaction making renting rewarding for everyone.
We're scaling fast and are looking for a Customer Service Generalist to be the voice of Tern Rewards for our growing user base. If you thrive in fast-paced environments, love solving problems, and want to make renting better across the region, we'd love to meet you.
What You'll Do
- Be the first point of contact for tenants and landlords via chat, email, and phone.
- Handle onboarding questions, payment queries, and troubleshooting with empathy and speed.
- Manage inbound support tickets, ensuring timely resolution and excellent customer experience.
- Maintain and update our Help Center and FAQs.
- Work closely with product and operations teams to share customer feedback and spot improvement opportunities.
- Assist in light operational tasks such as document verification and account activation.
- Experiment with AI tools to enhance customer service efficiency, automate routine queries, and improve response quality.
What We're Looking For
- Language: Fluent in English, Hindi and Malayalam
- Experience: 24 years in customer service, operations, or client-facing roles.
- Skills: Excellent written and verbal communication in English (Arabic a plus).
- Mindset: Customer-first attitude, proactive problem solver, and adaptable in a startup setting.
- Tech Savvy: Comfortable using CRM tools, ticketing systems, and common SaaS platforms.
- AI Curiosity: Some hands-on experience experimenting with AI tools in a customer service context (chatbots, knowledge bases, automation).
- Availability: Flexibility to work UAE business hours.
Why Join Us
- Be part of a fast-growing, innovative fintech changing the rental landscape in the region.
- Work remotely while staying connected to a driven, supportive, and ambitious team.
- Competitive salary based on experience, plus growth opportunities in a scaling startup.
- A culture that values ownership, curiosity, and continuous learning.
