Position: Customer Service Agent Company Overview: Bluespirit is a leading airport company based in Visakhapatnam, Andhra Pradesh, India. We are committed to providing exceptional customer service and creating a positive experience for all travelers passing through our airport. Job Description: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Agent. As a Customer Service Agent, you will be responsible for providing excellent service to all airport customers, including passengers, airlines, and airport personnel. Key Responsibilities:
- Greet and assist passengers at check-in, boarding, and arrival areas
- Handle ticketing and reservations for passengers
- Provide information and assistance to passengers regarding flight schedules, delays, and gate changes
- Assist passengers with baggage check-in and claim
- Handle customer complaints and resolve issues in a timely and professional manner
- Collaborate with airport personnel and airlines to ensure smooth operations
- Maintain a safe and clean work environment
- Adhere to all airport and airline policies and procedures
- Continuously strive to improve customer service and satisfaction Requirements:
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced and dynamic environment
- Strong problem-solving and decision-making skills
- Proficient in using computer systems and software
- Willingness to work flexible hours, including nights, weekends, and holidays
- Must be able to pass a background check and obtain necessary airport security clearance We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our company. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
