Job Title: Customer Service Agent Company: Bluespirit Location: Chennai, Tamil Nadu, India Contract Details: Full-time Company Overview: Bluespirit is a leading airport services company that provides a wide range of services to airlines and passengers. We are committed to delivering exceptional customer service and creating a positive airport experience for all our clients. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Agent. The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion for providing exceptional customer service. As a Customer Service Agent, you will be the face of our company and will play a crucial role in ensuring that our clients have a smooth and enjoyable airport experience. Responsibilities:
- Greet and assist passengers at the airport, providing them with information and directions as needed
- Check-in passengers and their luggage, ensuring all necessary documents are in order
- Handle inquiries and resolve any customer complaints or issues in a timely and professional manner
- Monitor flight schedules and assist with rebooking or rescheduling as needed
- Collaborate with other airport staff and airline representatives to ensure a seamless travel experience for passengers
- Maintain a clean and organized work area, including the check-in counters and waiting areas
- Adhere to all safety and security protocols to ensure the safety of passengers and airport staff
- Keep up-to-date with airline policies and procedures to provide accurate and helpful information to passengers
- Handle cash and credit card transactions for ticket sales and other airport services
- Assist with any other duties as assigned by the supervisor or manager. Requirements:
- High school diploma or equivalent
- Previous experience in customer service or a related field is preferred
- Excellent communication and interpersonal skills
- Ability to remain calm and professional in stressful situations
- Basic computer skills and the ability to learn new software quickly
- Must be able to work flexible hours, including weekends and holidays
- Must be able to stand for long periods and lift up to 50 pounds
- Fluency in English and Tamil is required, knowledge of other languages is a plus
- Must pass a background check and drug screening. If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team at Bluespirit and help us create a positive airport experience for all our clients.
