Customer Service Agent I (In bound Calls)- Domestic

Mount Talent Consulting

Noida

0-2 Years

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Posted a month ago
Over 50 applicants

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Job Description

Role & responsibilities

Manage Incoming Calls as per process details.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Build sustainable relationships and trust with customers through interpersonal objective communication
Manage CRM, record updation
Meet SLAs, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Graduate from Any Stream.
Experience: 6 months- 5 yrs of experience
Multiple Language speaking ability is an added advantage

More Info

Job Type:

Permanent Job

Industry:

Recruiting, Staffing Agency

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Mount Talent Consulting

Mount Talent Consulting Pvt. Ltd. (MTC) is known for providing top-notch HR services from beginning to end. With the passion and dedication of our experienced and qualified team members, we have mastered the art of maintaining quality and dependability. By setting high-performance standards, MTC ensures complete satisfaction.

MTC is in the Business of HR Tech, Hiring, Staffing, Payroll, Staff Augmentation, Outsourcing business.

Runs a Job portal-www.rozgar.com, operating in South Asia & Middle East.

The group offers AI driven HRMS platform: www.rozgarhrms.com.

The pathbreaking platform has helped increase employee productivity & management by 70%+.

Registered offices in Noida, India | New York, USA | Singapore | Dubai | Vietnam

Clients Include Honeywell, Boston Consulting Group, Accenture, Wells Fargo, American Express, Honda, Landmark Group, ICICI Bank, HDFC & other large MNC's from across Countries.

Job ID: 115662183

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