Customer Service Agent

HCLTech is Hiring for Customer Service Agent!

Interested candidates can walk in for an interview | Freshers are not eligible

Dates: 23rd May 2026

Timing: 11:00 AM - 3:00 PM

Walk-In Address: Tower 4 at Elcot Economic Zone, Sholinganallur Medavakkam High Road, chennai-600119,Tamil Nadu.

Work Location: Chennai

Contact Persons: Priyanka/ Monica/ Freddy

Please carry:

2 Updated Resume

1 Passport size

1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)

Roles and Responsibility

• The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any basic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software , general queries . Understanding the product features

• The agent shall make every reasonable attempt to resolve and provide the service where possible

• Provide accurate and complete information by using right methods and tools

• Ability to quickly assess an issue and accurately respond to customer inquiries

• Respond to all service requests and issues raised via chat support

• Move the request to L2 support team .

• Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures

are followed up effectively

• Keep records of customer interactions, process customer account changes as required

• Follow communication procedures, guidelines and policies

• Meet individual and team targets for a variety of customer service goals

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits

Skillset Required :

•Good communication and English/ Language skills

• Previous customer support experience or experience as a client service representative is preferred

• Strong phone contact handling skills, including active listening skills and ability to empathize

• Past expertise in chat support process

• Good Typing skills

• Creative problem-solving and analytical skills

• Ability to work closely with other departments and get the right information in a timely manner

• Ability to multi-task, prioritize, and manage time effectively