Job Title: Customer Service Executive (Inbound Voice Process)
Location: Malad, Mumbai
Shift: Night Shift (Rotational / Fixed)
Job Summary
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives for an Inbound Voice Process. The role involves handling customer queries, providing accurate information, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle inbound calls from customers professionally and efficiently
- Resolve customer queries, complaints, and requests in a timely manner
- Provide accurate information about products, services, or processes
- Maintain proper records of customer interactions
- Follow company guidelines and quality standards during calls
- Escalate complex issues to the concerned team when required
Eligibility Criteria
- Minimum HSC / Graduate in any field
- Excellent communication skills in English (additional languages are a plus)
- Prior experience in customer service / BPO is preferred but not mandatory
- Comfortable working in night shifts
- Basic computer knowledge
Skills Required
- Strong verbal communication and listening skills
- Problem-solving ability
- Customer-centric approach
- Ability to handle pressure and multitask
Salary Benefits
- Competitive salary package
- Night shift allowance (if applicable)
- Incentives based on performance
- Transport facility (as per company policy)
Working Days
- 5 days working with 2 rotational offs
This job is provided by Shine.com
