Customer Service Advisor

Company Description

BJS Home Delivery specializes in providing top-tier two-man home delivery services, with operations in both the UK and the USA. Established in 2009 as an independent family-run business, BJS has grown from humble beginnings into a trusted, industry-leading brand. The company is committed to exceptional customer experience by training its delivery teams in product handling, driving skills, assembly, and face-to-face service through its on-site Training Academies. With a dedicated team, expanded fleet, and state-of-the-art facilities, BJS delivers outstanding services as ambassadors of its retail partners brands. The company continues to strive for excellence in the home delivery sector.

Role Description

This is a full-time, on-site Customer Service Advisor role, located in Sahibzada Ajit Singh Nagar. The Customer Service Advisor will be responsible for responding to customer inquiries, addressing concerns, and ensuring high levels of customer satisfaction. Key responsibilities include managing inbound and outbound calls, providing prompt solutions to customer problems, and maintaining professional communication. You will act as a liaison between customers, delivery teams, and other departments to support smooth and efficient delivery experiences.

Qualifications

• Strong skills in Customer-focused Service and ensuring Customer Satisfaction
• Proficiency in handling Customer Support and providing superior Customer Service
• Excellent Telephone Manner and communication skills
• Ability to multitask, prioritize workloads, and thrive in a high-paced environment
• Problem-solving skills and attention to detail
• Previous experience in a similar customer service or call center role is advantageous
• High school diploma or equivalent qualification; additional certifications in customer service are a plus