Customer Service Admin

Job description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

• Expertise on the process and able to work with very limited support and guidance from Supervisor. Clarity of thoughts and deep understanding of the process is key.
• Works on the allocated task assigned within the given timelines by following the standard process SOP and WI.
• Quality is of utmost importance for the process.
• May be responsible for booking orders, and/or processing quotes.
• Awareness of SAP CRM and Smartsheet are preferred.
• Must know how, what and when to communicate relevant information.
• Works very closely with partners and ensuring their expectations are met and we'll-handled within process guidelines
• Resolves problems by applying established policies, procedures and tactics.