Customer Sales Manager – 2Wheeler-India

The Customer Sales Manager – 2Wheeler-India is responsible for coordination across all BA customer matters and represents all business areas in front of the customer's management for a specific region. The function develops and executes the customer strategy in strong alignment with the business areas, summarizing all business opportunities for future growth.

Account Strategy:

Ownership for steering, approving, aligning, and driving the implementation of the relevant regional customer strategy, considering future and global business opportunities on a comparable level with the customer as well as acquiring and transferring customer market and strategic knowledge within AUMOVIO.

a) Drive the customer strategy alignment with Business Areas for a dedicated region

b) Initiate and steer cross-business area synergy potentials, including innovation management for a dedicated region

c) Develop and execute acquisition roadmap (customer function roadmap) for a dedicated region

d) Executes the customer-specific claim strategy and act as internal coordinator and key negotiator for x-BA claims as well as a supporter of BA claims on demand

Acquisition of Business:

Challenge, drive, and guide business area-related acquisition requirements on a regional basis across business areas.

a) Coordinate's for customer engagement/escalation management for a dedicated region

b) Collaboration with BA's for cross-business area acquisition requirements for a dedicated region

c) Manage LiFT activities and prepare (strategy/tactic/leverage) and drive the negotiations in alignment with BAs

d) Leads commercial improvement activities by being the center of information and commercial knowledge

Customer Relationship Management

Responsible for steering customer engagement, knowledge of customer processes, and setting of internal guidelines (improvements processes and change management processes)

Goal Alignment & Communication

Orchestrate and steer the right and balanced goal alignment and ensure aligned internal/external communication.

a) Definition of Goals & Objectives for the customer (Sales top line, order intake targets, target projects / top acquisitions) for a dedicated region

b) Goal achievement tracking for the Customer / Customer Sales Team for a dedicated region

c) Organization of (annual) customer-specific sales meeting (Internal) for a dedicated region

d) Organization of regular Customer (cross-BA) status meetings (e.g., quote status, SPOT updates, Order Intake reporting/ePCIS, acquisition measures) for a dedicated region

e) Approval of establishing, managing, and steering the Customer Sales Community, including the info pool (document library) for a dedicated region

f) Key interface to BA product and Automotive Market Intelligence

Sales Planning & Opportunity Management

Responsible for approving the establishment and maintenance of best-in-class assumptions for Sales Planning & opportunity management.

a) Approval of LVPF management for a dedicated region

b) Approval of engine/transmission roadmap management for a dedicated region

c) Approval of opportunity Inputs based on regional account strategy

d) Approval of APA process management for a dedicated region

e) Approval of training, maintenance & access management for a dedicated region

Administration

Responsible for approval and planning of own cost center and budget.

a) Achieve Cost Center Budget

b) Approve budget

c) Review of critical items

d) Definition and review of KPI's

Professional Experience

• 15-20 years of job experience in an international automotive environment
• Experience preferred, e.g., Sales, Key account management
• Preferably experience in Automotive product know-how and processes
• Minimum 10 years leadership experience with international teams

Education / Certification

• Degree in Engineering