Customer Sales Executive

Job Title: Customer Sales Executive

Organization: Time2Chess

Department: Sales & Marketing

Reports to: CEO & Sales Head

Location: Time2Chess Corporate Office

About Time2Chess

Time2Chess is a fast-growing chess education company, created with one purpose: to provide high-quality, accessible, enjoyable, and impactful chess education for learners of all ages. Since its inception, our academy has enabled thousands of learners to develop valuable life skills, including focused attention, patience, self-confidence, self-discipline, and problem-solving abilities.

Our company has evolved into one of South India's largest chess institutions and now trains upwards of thousand students across 14 countries and operates 9 learning centers in Chennai. A team of more than 50+ internationally rated and trained coaches provides personal attention to every learner.

Role Summary

The Customer Sales Executive at Time2Chess will play a key role in driving student enrollments and revenue growth.

Roles & Responsibilities

Lead Management & Enquiry Handling

• Handle incoming leads from website, campaigns, referrals, and walk-ins
• Respond to parent enquiries promptly and professionally

Sales & Enrollment Conversion

• Convert enquiries into confirmed student enrollments
• Achieve assigned monthly and quarterly admission targets

Program Explanation & Demo Coordination

• Explain Time2Chess programs, curriculum structure, batches, and fee details
• Coordinate demo classes between parents, students, and coaches

Follow-ups & Relationship Management

• Conduct regular follow-ups with parents to ensure timely decision-making
• Build trust and long-term relationships with parents and students

Data Management & Reporting

• Maintain accurate lead, follow-up, and conversion data in CRM / tracking sheets
• Share daily and weekly sales performance reports with the reporting manager

Cross-Functional Coordination

• Work closely with Student Success, Training, and Accounts teams for smooth onboarding
• Support renewals, upgrades, and advanced program enrollments

Customer Support & Issue Handling

• Address parent queries and basic concerns professionally
• Escalate issues to the relevant teams when required

Business Growth Support

• Support marketing campaigns and business expansion initiatives
• Provide feedback from parents and prospects to improve offerings

Qualifications & Experience

• Minimum of a high school diploma; a bachelor's degree in business, marketing, or a related field is a plus.
• Experience in ed-tech, coaching institutes, or service industry is an added advantage

Tools & Technical Skills:

• CRM software
• Google Sheets / MS Excel for lead tracking
• WhatsApp Business & Email communication

Key Competencies:

• Empathy and listening skills
• Strong verbal and written communication skills
• Good command of English Language
• Persuasion, negotiation, and conversion skills
• Parent-friendly and customer-centric approach
• Target-driven and result-oriented mindset
• Excellent follow-up and time management skills
• Ability to handle objections and resolve concerns professionally