Role Description
This is a full-time, on-site role for a Customer Sales Executive located in Hyderabad. Responsibilities include promoting company services to prospective clients, managing customer inquiries, providing excellent customer service, and meeting sales targets. The role involves generating leads, negotiating contracts, and fostering strong client relationships to drive business growth.
Position Title: Customer Sales Executive (Airport Operations)
Company: Durga Webtel Services PVT. LTD.
Location:Rajiv Gandhi International Airport (RGIA), Hyderabad
About the Role:
We are looking for a dynamic, outgoing, and customer-oriented Customer Service Executive to join our team at the Rajiv Gandhi International Airport. A smart airport app designed to enhance the passenger experience. Much like Swiggy or Zomato, HOI allows travelers to order food seamlessly from selected food court outlets.
Key Responsibilities:
Customer Engagement: Proactively approach travelers within the airport food court and transit areas.
App Promotion: Educate passengers about the features and benefits of the app.
Order Assistance: Provide hands-on assistance to customers in downloading the app and placing their food orders or help passengers in ordering through Self-Kiosk.
Issue Resolution: Help customers navigate the app interface and resolve any immediate technical queries regarding order placement.
Brand Representation: Maintain a professional and helpful demeanor, ensuring a premium service experience consistent with airport standards.
Work Schedule & Benefits:
Shift Timings: 9 hours per day (including breaks).
Rotational Shifts: Must be flexible to work in morning, afternoon and night shifts (as per airport requirements).
Weekly Offs: 4 monthly offs on a rotational basis.
Environment:A vibrant, high-energy workplace within one of India's busiest international airports.
Candidate Profile:
Communication: Excellent verbal communication skills in English and Hindi (Knowledge of Telugu is a strong plus).
Personality: Confident, energetic, and comfortable initiating conversations with strangers.
Tech-Savvy:Well-versed with smartphone applications (Android/iOS) and digital payment methods.
Experience: Previous experience in hospitality, retail, or promotions is preferred but not mandatory.
Education:Minimum Intermediate (10+2) or Graduate in any stream.
Qualifications
- Sales and negotiation skills, along with the ability to meet and exceed performance goals.
- Customer relationship management and client servicing capabilities.
- Strong communication, interpersonal skills, and a customer-first mindset.
- Knowledge in transportation, trucking, or logistics industry is a plus.
- Proficiency in computer applications and basic sales software tools.
- Ability to work in a target-driven environment and adaptability to on-site operations in Hyderabad.
- Prior sales or customer service experience in similar industries will be an advantage.
