The Impact you will create in the Job:
- Maintain relationships with existing Customers and create Customer Advocacy
- Eye to Detail on the Wallet sharing and create opportunities to pull in
- maximum volume from Customers across channels
- Review the implemented processes against the objectives to meet the set
- expectations
- To convert an escalation or challenge into a future business opportunity
- Meet top clients periodically to learn about their experience and create
- positive experiences for customers to create advocates.
- Periodic reviews with managers and second-level executives to identify
- challenges and solutions
- Ensure good intrateam coordination and empathy between different departments
- Be available at all times
What we look forGraduation from a recognized university in any stream, IT stream will have
priority
- Technology and current market expectations
- Background: IT preferred
- Ownership and proactive mindset skill is a must
- Ability to ask the right questions
- Have a good sense of business
- Clear and concise written and spoken communication skills.
- Good observer and listener
- Stress management under critical scenarios
- 2-5 years of experience in Customer Success/ Account Management role
