Customer Retention Executive

Company Description

TraviYo is a one-stop solution for travel professionals, providing integrated technology, marketing, and mentorship services to help travel companies transition from offline to online. The company focuses on empowering agencies to streamline operations, improve customer engagement, and grow their digital presence. By combining travel-specific tools with expert guidance, TraviYo supports businesses in modernizing their workflows and service delivery. Team members collaborate with travel professionals of varying sizes, contributing to the digital transformation of the travel industry.

Role Description

The Customer Retention Executive role at TraviYo is a full-time, on-site position based in Noida. In this role, the team member will manage ongoing client relationships, address customer inquiries, and provide timely support to ensure high satisfaction and long-term engagement. Daily responsibilities include monitoring customer accounts, analyzing usage and feedback, resolving service issues, and proactively identifying opportunities to improve customer experience and retention. The role also involves coordinating with internal teams to ensure smooth implementation of solutions, conducting follow-ups, and sharing product updates or enhancements with clients.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to resolve issues and maintain positive client relationships.
• Candidates should possess Customer Satisfaction and Communication skills to understand customer needs and convey solutions clearly.
• Candidates should possess Analytical Skills to interpret customer data, identify trends, and propose retention strategies.
• Relevant experience in client-facing roles, preferably in SaaS, travel, or technology-driven businesses, is beneficial.
• Ability to work on-site in Noida, manage multiple accounts, and collaborate effectively with cross-functional teams.
• Proficiency in basic CRM tools, documentation, and reporting, along with a customer-focused mindset.
• A bachelor's degree in business, marketing, hospitality, or a related field is preferred.