Customer Retention Executive-LAP

Sbfc Finance

Agra

1-3 Years

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Posted a month ago
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Job Description

Roles and Responsibilities

A retention expert's primary responsibility is to create a positive environment for customers and create solutions to common pain points as they arise. They focus on leveraging loyalty, engagement, and satisfaction to build lasting relationships between companies and customers.

Manage customer retention through effective communication, issue resolution, and process improvements.
Identify and resolve issues promptly to prevent churn and improve overall customer satisfaction.
Collaborate with internal teams to implement process improvements that enhance the overall customer experience.
Develop strong relationships with customers by understanding their needs and providing personalized support.
Analyze data to identify trends and areas for improvement in customer retention strategies.

More Info

Job Type:

Permanent Job

Industry:

Financial Services

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Sbfc Finance

SBFC Finance Limited headquartered in Mumbai, is a new-age financial services institution focused on providing credit to small businesses and consumers. Founded in 2017, SBFC acquired the retail lending book along with the existing infrastructure, branch network and employee team of Karvy Financial Services Limited. Backed by an equity infusion of ₹ 845 crores ($ 130 million) from PE investors Lyra Partners and Arpwood Partners, SBFC aims grab the unique opportunity of financing 50 million small business through technology adoption. The company is led by former HDFC Bank senior executive Aseem Dhru as CEO and former Kotak Mahindra Bank senior executive Mahesh Dayani as Chief Business Officer. The company would leverage their experience in ramping up the retail loan book, maintaining strong underwriting practices and in technology adoption.

Job ID: 126055669

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