Customer Resident Engineer

Daily Production & Quality Monitoring

• Monitor daily production, quality performance, and adherence to Royal Enfield's requirements.

Production Planning & Delivery Coordination

• Coordinate with the customer's plant team regarding production schedules, material requirements, delivery priorities, and any changes in demand.

  Quality & Customer Complaint Management

• Attend to quality issues, customer complaints, line rejections, and customer-specific requirements, ensuring timely communication and closure.
  Trial Runs & New Product Support
• Support trial runs, new product development, engineering changes, process changes, and related customer activities.
  Process & Product Quality Compliance
• Verify compliance with agreed processes, specifications, inspection standards, and product quality requirements at the customer end.
  Inspection & Rejection analysis
• Coordinate inspection activities, analyze rejection and quality concerns, initiate root-cause analysis, and follow up on corrective and preventive actions.
  Customer-Plant Communication Link
• Act as the direct communication link between Royal Enfield and our plant for production, quality, delivery, engineering, and other operational requirements.
  Additional Supplier Coordination Responsibility

• In addition to the above customer-facing responsibilities, the Resident Engineer will also coordinate with the Chennai-based supplier to ensure uninterrupted supply.

  This will include:

• Monitoring supplier production and dispatch status.
• Coordinating material availability against customer requirements.
• Following up on delivery schedules and priorities.
• Escalating potential supply risks and shortages in advance.
• Coordinating quality issues and corrective actions with the supplier.
• Ensuring timely communication between the supplier, INEL plant, and Royal Enfield.
• Supporting the resolution of supply and quality-related issues to avoid customer line stoppage.