Customer Relationship - Team Lead

RESPONSIBILITIES :

• Customer Relationship Executives to ensure smooth client interactions.
• Handle customer inquiries, complaints, and post-sales queries related to property bookings, documentation, and payments .
• Ensure high levels of customer satisfaction and retention .
• Coordinate with sales, legal, and finance teams to resolve customer concerns efficiently.
• Monitor team performance and ensure timely follow-ups with clients.
• Train and mentor the team to improve communication and problem-solving skills.
• Maintain CRM records and generate reports on customer feedback and escalations.