Customer Relationship Specialist

Role: Relationship Manager

Job Type: Fulltime

Location: Mohali (Onsite)

About Noguilt:

Noguilt is a multi-brand wellness group dedicated to transforming lives through personalized diet, fitness, and lifestyle programs. Alongside its core services, the company operates a growing nutraceutical portfolio offering health-focused products such as teas, chocolates, proteins, GLP-1 capsules, and is expanding into injectable solutions. Backed by a team of qualified doctors , nutritionists, fitness experts, and behavioral coaches, Noguilt combines science-driven approaches with technology and empathetic support to deliver sustainable outcomes.

About the role:

We are looking for a relationship manager to build and preserve trusting relationships with our customers. To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams, and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Specifically, this role will involve:

Serving customers by providing service information and resolving service problems

Attracting potential customers by answering service questions

Maintaining customer records by updating clients information

Resolving service problems by clarifying the customer's complaint, determining the cause of the problem, explaining the best solution to solve the problem, and following up to ensure resolution

Contributing to team effort by accomplishing related results as needed

Gaining solid knowledge of competitors

An ideal candidate will have:

Experience as a client relationship manager

Knowledge of customer relationship management (CRM) practices

Experience in sales or customer service is preferred

Problem-solving attitude

Excellent communication skills

Aptitude for fostering positive relationships

Teamwork and leadership skills

Customer-oriented mindset

Qualifications:

Any graduates (Life Sciences Stream preferred)