As a CRM, will be responsible for developing and implementing customer relationship
management strategies to enhance customer satisfaction, loyalty, and retention.
You will manage the CRM system and analyze customer data to identify trends and
opportunities for improving customer engagement and sales.
This role requires strong analytical, organizational, and communication skills.
Key Responsibilities
- Develop and execute CRM strategies to improve customer satisfaction and
retention.
- Manage the CRM system, including data entry, data integrity, data analysis and
system maintenance.
- Analyze customer data to identify trends and opportunities for growth.
- Create and implement targeted marketing campaigns based on customer
segmentation.
- Collaborate with sales, marketing, and customer service teams to ensure a
cohesive customer experience.
- Monitor and report on CRM metrics and performance.
- Provide training and support to team members on CRM tools and best practices.
- Stay up-to-date with CRM industry trends and technologies
- Implementing a sales strategy.
Qualifications
- Bachelor's degree in Marketing, Business, or a related field.
- Proven experience in a CRM role or similar position.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.
Location: Delhi, (Shalimar village)
Salary range: 22k- 38K Gross
Skills: sales strategy,data analysis,organizational skills,crm,customer engagement strategies,communication skills,customer relationship manager,,crm operation,marketing campaign implementation,analytical skills,crm system management
