Key Responsibilities
- Handle inbound calls from customers and retailers to resolve queries related to our EMI schemes, upgrade offers, payment process, and app functionality.
- Make outbound calls to follow up with potential customers or inactive retailers and assist them through the transaction, onboarding, and activation journey.
- Assist retailers in document verification and registration, coordinating with business development executives (BDEs) to resolve any gaps.
- Maintain and update customer records, onboarding status, and call outcomes accurately in CRM systems.
- Address escalations raised by field teams or customers and ensure timely resolution with proper documentation.
- Clearly explain our EMI offers and product features, and convince customers.
- Share daily or weekly reports highlighting call volumes, resolution status, escalations, and customer feedback with the program manager and retail head.
About Company: NewZenAlpha is at the forefront of innovation, driving excellence in the digital realm. Our mission is to deliver cutting-edge technology solutions that empower businesses and enhance user experiences. We pride ourselves on a culture of creativity, collaboration, and continuous learning. Join us as we push the boundaries of what's possible and shape the future of technology.
