Customer Relationship Manager - E-commerce & Online Sales

At Ekaya Banaras, every client interaction is an opportunity to tell a story of craftsmanship, heritage, and luxury.

We are looking for a Customer Relationship Manager – E-Commerce & Online Sales to join our team and drive meaningful relationships with our digital clientele.

This role sits at the intersection of luxury client experience, digital commerce, and sales. We are looking for someone who can understand customer needs, curate recommendations, build trust, and ultimately convert online conversations into lasting relationships and successful sales.

If you enjoy working with customers, have a strong sales mindset, and love combining data with relationship-building, we'd love to hear from you.

In this role, you will:

Drive online sales through personalized customer engagement across WhatsApp, email, and phone

Convert website inquiries and abandoned carts into successful purchases

Build and nurture long-term relationships with our online clientele

Create seamless customer journeys from inquiry to order fulfillment

Work extensively with Shopify, BIK, Interakt, and other customer engagement platforms

Analyze customer behaviour, sales performance, and conversion metrics to identify growth opportunities

Collaborate closely with marketing, retail, production, and operations teams to deliver an exceptional luxury experience

We're looking for someone who:

Has 3–7 years of experience in CRM, online sales, e-commerce, luxury retail, or client servicing

Has a proven ability to drive revenue and convert customer interactions into sales

Is proficient in Shopify and customer engagement platforms such as BIK and Interakt

Enjoys working with customer data, reports, and performance metrics

Has exceptional communication, relationship-building, and consultative selling skills

Understands the nuances of luxury customer service and personalized selling

Location: Delhi

At Ekaya, you'll be part of a 130-year legacy that continues to redefine Indian luxury for a global audience while working closely with clients who value craftsmanship, culture, and exceptional service.

If this sounds like your next opportunity, we'd love to hear from you.

To apply, please share your profile at [Confidential Information] , [HIDDEN TEXT] or DM us directly.

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