Customer Relationship Manager

Customer Relationship Manager (CRM) – Fashion & Lifestyle (Kids, Women, Men) | Noida (On-site – Sector 8) | Full-time | Mon–Sat | 9:30 AM – 6:30 PM

About Choose Kind

Choose Kind is a conscious lifestyle and accessory brand crafting thoughtful shoes, bags, and accessories for kids, women, and men.

Rooted in creativity and compassion, we design with purpose: blending play, comfort, and sustainability. Beyond products, we're building a community that celebrates kindness through shared stories, mindful living, and joyful design.

Our mission: to make kindness a daily habit, not just a choice.Handmade with love. Sustainable from the heart.

See our work:

Website : https://www.choosekind.in/

Instagram : @choosekind.in

About the role

We're looking for a Customer Relationship Manager (CRM) to own the end-to-end customer experience for Choose Kind.

You will be the primary voice of the brand for our customers — handling communication, support, returns/exchanges, order & delivery coordination, and driving retention and repeat purchases.

What you'll do

* Manage all customer communication and support across chat, email and phone.

* Handle exchanges, returns, and complaints with empathy, clarity, and speed.

* Oversee order and delivery management, coordinating with operations/logistics to ensure smooth fulfilment and timely updates to customers.

* Maintain and update the customer database, including segmentation for targeted communication and campaigns.

* Drive customer retention and repeat purchases through follow-ups, offers, WhatsApp/SMS/email flows, and personalised outreach.

* Collect, monitor, and respond to reviews and feedback on website, marketplaces, and social media.

* Identify recurring issues and share insights with the team to improve products, processes, and overall customer experience.

What you'll bring

* Strong written and verbal communication skills in English and Hindi; clear, kind, and professional tone.

* Comfortable working with order management tools, spreadsheets, and basic CRM systems (Google Sheets/Excel, simple CRMs, etc.).

* Good eye for detail; organized, calm under pressure, and solution-oriented in a fast-paced D2C environment.

* Prior experience in customer support / customer relationship management, preferably in D2C, retail, fashion, or lifestyle brands.

Work setup

On-site role based in Sector 8, Noida.

Working days: Monday to Saturday

Timings: 9:30 AM – 6:30 PM

Fast-paced D2C fashion setup with frequent launches, campaigns, and tight turnarounds.

How to apply

Email your CV with a short note on: Your relevant experience in customer support/CRM

To: [Confidential Information]

Cc: [HIDDEN TEXT]

Subject: CRM – [Your Name]