Customer Relationship Manager

We exist to create positive change for people and the planet. Join us and make a difference too!

Purpose of the role: To provide effective operational support for internal clients by managing and assisting in the documentation process, while indirectly supporting external clients .This enables achievement of targets and enhances overall operational efficiency.

Key Duties and Responsibilities & Accountabilities

• Creation and implementation of organizational structures across Pan India, ensuring alignment with business goals and operational requirements.

• Development and establishment of SMO/SMOs Pan India to support regional and national operational efficiency.

• End-to-end closure of all workflows Pan India, ensuring timely execution, accuracy, and adherence to internal standards.

• Ensure documentation, process updates, and workflow are maintained and completed within defined timelines.

• Maintain high-quality standards in operations, ensuring efficiency, consistency, and continuous improvement.

Knowledge / Skills / Abilities

• An academic qualification such as graduation/post-graduation.

• Prior experience in a similar position or operations management role.

• Full understanding and familiarity with BSI's Reporting Requirements.

• Organised, efficient and methodical in approach, with high attention to detail.

• Highly organized, methodical, and process-driven with the ability to handle large-scale, Pan-India operational responsibilities.

• Proficiency in Work and Response time .

• Ability to work under pressure and meet strict timelines.

• Strong communication and coordination skills to collaborate with internal stakeholders.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.