Customer Relationship Manager

We exist to create positive change for people and the planet. Join us and make a difference too!

Purpose of Position

To ensure effective planning of assessments and provide support for Client Manager logistics.

Key Responsibilities & Accountabilities

• Reach individual UTILISATION/ targets per month.( subject to work availability)

• Ensure the available days are booked

• Use appointed LCM by Regional Manager or any other designated authority.

• plan for Client Manager presence in the office for assessment related works

• Minimise travel time/distance between home & client, office & client & between clients

• Key Accounts to be handled by Key Account Managers

• Diaries are booked at least two months in advance

• Logistics to be arranged by planners

• In case Assessor with relevant T code is no available then Planners to arrange the experts in consultation with Regional Manager

• Every Monday Audit postponement / cancellation report to be submitted to Operations Support Manager and copy to Regional Manager for the previous week.

• Weekly forecast to be submitted to planning Manager who in turn would submit to Finance

• Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and Make Excellence a Habit.

Key Performance Indicators

• Planning management (Delivery days)

• Diary Management of assessors

Dimensions

• Workload management of Client Managers supporting the budgeted days for respective region.

• Interaction with, Operations Support Manager Regional Managers, Team Managers, Client Manager

• Support to External Resource staff

Knowledge/Skills/Experience/Competencies

• A Graduate in any discipline.

• To have at least 3+ years of similar support experience .

• Excellent negotiating skills and ability to cope with pressure and meet tight deadlines

• Experience within a customer centre environment

• Advanced competence in MS word and excel database.

• To Demonstrate of a high skill level in using SAP (optional)

• Good analytical problem solving skills

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.