The Customer Relationship Manager (CRM) plays a crucial role in the Real Estate industry at Adani, located in Mumbai. As a CRM with 10 years of experience, you will be responsible for managing client interactions, building and maintaining relationships, and ensuring customer satisfaction to drive business growth and retention.
*Key Responsibilities of Role
- Develop and implement strategies to enhance customer experience and satisfaction.
- Manage and resolve customer complaints and issues to ensure customer retention.
- Conduct regular customer interactions to understand their needs and preferences.
- Maintain updated knowledge of the real estate market trends and competitors.
- Prepare reports on customer feedback, satisfaction, and recommendations for management review.
- Organize customer events and engagement activities to strengthen relationships.
- Utilize CRM software to effectively manage customer interactions and data.
- Stay updated on company products, services, and offerings to provide accurate information to customers.
- Ensure compliance with company policies and procedures in all customer interactions.
*Qualifications and Experience
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum 10 years of experience in Customer Relationship Management within the Real Estate industry.
- Demonstrated track record of successfully managing client relationships and driving customer satisfaction.
- Experience in handling customer queries, resolving complaints, and providing solutions in a timely manner.
