Customer Relationship Management Team Lead

CRM Team Lead

• Location: Coimbatore (On-site)
• Experience: 1 to 2 years as a Team Lead (On Paper) / Assistant TLs from international sales(Preferably US)can be considered
• Shift: US Shift 5 working days, 2 rotational weekly offs
• Budget: 60K 65 K CTC Monthly

Key Requirements:

1. Should have a Team Lead on Papers

2. Should have experience in US voice process with Sales

3. Sales experience is mandatory

4. Excellent communication skills

5. Healthcare, B2B,nonvoice & mortgage experience will not be suitable

6. Coming down in designation from Manager to TL will not be considered

7. Current experience should be with the US process.

Position Overview: The Team Leader is primarily responsible for supervision and middle level

management of all calling activity in the CRM division. Apart from being responsible for ensuring productivity metrics and quality, he/she is also responsible for the individual team's contribution towards achieving company goals and objectives. The Team Leader is also responsible for handling escalations as well as handling calls to meet the client and/or internal SLAs of the programs

Requirements:

Roles & Responsibilities:

• Hands-on Experience in International Voice Process
• Excellent Communication
• Prior experience in team handling
• Prior experience in international sales
• Drive the team, manage, and deliver business demand.
• Flexible to work the night shift

Required Skill Set:

• Hands-on Experience in International Voice Process
• Hands-on Experience in product sales as Team Lead
• Flexible to work the night shift
• Responsible For: Achieving individual and team targets.
• Supervision Given: Will have to groom and manage a team of associates.
• Supervision Required: Shall
• report to the Process Manager.