Position Overview
We are looking for a CRM Team Lead to oversee the day-to-day operations of our Customer Relationship Management (CRM) team. This role is responsible for guiding the team, ensuring smooth CRM processes, and driving initiatives that improve customer engagement and business outcomes. The CRM Team Lead will report directly to the CRM Manager (you), acting as the key link between the team and leadership.
Key Responsibilities
- Team Supervision: Lead, mentor, and support CRM team members to achieve individual and team goals.
- CRM Operations: Manage daily CRM activities including data management, reporting, and system optimization.
- Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency.
- Collaboration: Partner with Sales, Marketing, and Customer Support to ensure CRM strategies align with business objectives.
- Performance Monitoring: Track KPIs, prepare reports, and share insights with the CRM Manager for strategic decision-making.
- Training & Development: Provide guidance and training to team members on CRM tools and best practices.
- Issue Resolution: Troubleshoot CRM-related problems and ensure timely solutions.
Qualifications
- Experience: 3+ years in CRM operations, with at least 12 years in a supervisory or lead role.
- Technical Skills: Proficiency in CRM platforms
- Leadership Skills: Strong ability to motivate, coach, and manage a team.
- Analytical Skills: Ability to interpret data and translate insights into actionable strategies.
- Communication Skills: Clear and effective communication with team members and cross-functional stakeholders.
- Problem-Solving: Strong aptitude for identifying issues and implementing solutions quickly.
Reporting Structure
- Reports to: CRM Manager (you)
- Direct Reports: CRM team members
What We Offer
- A leadership role with direct impact on CRM strategy and execution.
- Opportunities for professional growth and career advancement.
- A collaborative and supportive work environment.
