Customer Relationship Management Specialist

We're looking for someone who can own and run our marketing and BD data, email outreach, and calling infrastructure end-to-end and who cares about outcomes, not just data collection.

What you'll do:

Manage and maintain contact databases and data provider platforms (Lusha, ZoomInfo, and similar tools) including sourcing, validating, and enriching mobile numbers for calling programs

Run and administer email outreach and marketing tools including Outreach, Clay, SmartLead, Mailchimp, Eloqua, and others along with the supporting IP/domain setup

Manage calling infrastructure phone number procurement, validation, caller ID setup, and integration with dialers and CRM

Build automations to validate and qualify leads against our ICP criteria before they enter any outreach workflow (email or phone)

Own email deliverability and performance metrics delivery rates, open rates, click rates, and response rates across all outbound and marketing email channels

Own and publish periodic reports tracking performance across all channels email, calling, and database health with a clear focus on what's working and what needs to change

Manage integrations between Salesforce, database tools, outreach platforms, and calling systems; handle email warming, spam prevention, and sender reputation.

EXPERTISE AND QUALIFICATIONS

What we're looking for:

35 years of hands-on experience in B2B data and outreach operations you understand how B2B sales and marketing engines work, not just the tools

An outcomes-driven mindset you don't just collect data and load lists; you think about whether the right people are being reached, whether outreach is converting, and what to fix when it isn't

Working knowledge of Salesforce and how it connects with enrichment, outreach, calling, and marketing automation systems

Familiarity with email deliverability best practices domain/IP warm-up, authentication (SPF, DKIM, DMARC), and inbox placement

Experience with mobile number sourcing, validation, and calling infrastructure in a B2B context

Comfortable building simple automations and workflows to keep data clean and outreach running smoothly

Detail-oriented, operationally strong, and able to work independently