About Us
Founded in 1975, Puravankara Limited is one of India's most trusted real estate developers, with a legacy of over five decades. Headquartered in Bengaluru, the company has delivered landmark residential and commercial projects across major cities in India.
With its two distinct brands — Puravankara (premium housing) and Provident Housing (affordable housing) — the Group caters to diverse customer segments. Puravankara is known for its quality construction, transparency, and customer-centric approach, and has pioneered innovative designs and sustainable practices in the real estate sector.
Over the years, the company has built not just homes, but thriving communities, reflecting its vision of creating spaces that inspire and enhance everyday living.
Job Overview
We are seeking a customer-centric CRM Executive to manage collections and customer service operations while ensuring a seamless customer experience. The role involves handling payment follow-ups, resolving customer queries, managing service requests, maintaining customer records, and coordinating with internal departments to ensure timely issue resolution. The ideal candidate will possess strong communication, relationship management, and problem-solving skills, with the ability to build positive customer relationships, achieve collection targets, and deliver high-quality service while adhering to organizational policies and procedures.
Key Responsibilities
- Handle customer payment collections and ensure timely follow-ups for outstanding dues.
- Maintain accurate records of customer payments, balances, and account status.
- Address customer queries related to payments, billing, and service requests promptly and professionally.
- Coordinate with internal teams (Finance, Sales, Operations, Support) to resolve customer issues.
- Ensure smooth onboarding and post-service support for customers.
- Monitor pending payments and maintain aging reports for collections tracking.
- Send reminders, statements, and notifications to customers regarding due payments.
- Update and maintain customer data in CRM systems accurately.
- Support in resolving escalations and ensure customer satisfaction.
- Achieve monthly collection targets while maintaining service quality standards.
- Ensure adherence to company policies and customer service guidelines.
Qualifications
- Bachelor's Degree in any discipline (Any Degree acceptable).
- MBA or PGDM is preferred but not mandatory.
- 3–5 years of experience in CRM, Customer Service, Collections, or related roles.
- Experience in banking, financial services, telecom, or real estate collections is an advantage.
- Good knowledge of customer handling, follow-up processes, and service management.
- Proficiency in MS Office and CRM software.
- Strong communication and interpersonal skills.
- Basic understanding of payment systems and billing processes.
Key Competencies
- Customer Relationship Management
- Collections & Payment Follow-up
- Customer Service & Support Excellence
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Negotiation & Persuasion Skills
- Time Management & Prioritization
- Attention to Detail & Accuracy in Records
- CRM Software & Data Management
- MIS Reporting & Basic Data Analysis
- Escalation Handling & Complaint Resolution
- Stakeholder Coordination (Internal & External Teams)
- Process Orientation & Compliance Adherence
- Target Orientation & Result Focus
- Ability to Work Under Pressure & Meet Deadlines
- Customer Retention & Relationship Building
