Customer Relationship Management Specialist

Company Description

GJ PAPERS PRIVATE LIMITED is a prominent manufacturer specializing in Self-Adhesive Label Stock and Solventless Silicone Coated Release Paper. Located in Rai Industrial Area, Haryana, India, the company plays a critical role in providing high-quality materials to a wide range of industries. With a strong commitment to innovation and excellence, GJ PAPERS has established itself as a trusted name in the paper manufacturing sector. Known for its advanced production techniques and customer-oriented approach, GJ PAPERS is dedicated to building lasting relationships with its clients.

Role Description

This is a full-time, on-site role based in Sonipat for a Customer Relationship Management (CRM) Specialist. The CRM Specialist will be responsible for managing customer relationships, addressing inquiries, and ensuring client satisfaction. Key responsibilities include analyzing customer data to enhance sales strategies, managing customer accounts, and implementing CRM solutions to improve operational efficiency.

1.To manage customer interactions, order processing, and to provide after-sales support ensuring 100% customer satisfaction.

2. To act as a bridge between customers and internal departments like Sales, Production, Dispatch, and Accounts in order to ensure smooth functioning of workflow and timely delivery to customer.

3. To receive and manage customer enquiries and provide them timely updates on order status, dispatches, and payments.

4. To coordinate with sales, production, dispatch, and logistics teams and take daily stock of order status and ensure timely escalation of issues with director if there are possible delays in order execution.

5. To ensure that all orders are entered in the company database and keep a proper track of progress when orders are in WIP stage.

6. To maintain all documents required by customer from company side including quality test reports, rejection status etc.

7. To ensure accurate and on-time order processing and invoicing for all orders received in company.

8. To ensure timely resolution of customer complaints or concerns in a professional manner.

9. To maintain a record of customer feedback and share with all concerns on monthly basis.

10. To generate MIS reports related to orders, customer interactions, and delivery performance

11. To follow up for payments and coordinate for credit limits with the accounts department

12. To build long-term relationships with key customers through regular communication.

Qualifications

• Strong skills in Customer Relationship Management (CRM) and Sales to foster and maintain relationships with clients
• Proficient Communication skills for interacting with customers and conveying information effectively
• Analytical Skills to gather, interpret, and utilize customer data for strategic planning
• Project Management expertise for handling customer accounts and coordinating cross-functional activities
• Proactive approach to collaboration and problem-solving
• Ability to work on-site in Sonipat, Haryana
• Prior experience in a CRM role or similar position is an added advantage