Customer Relationship Management

Job Description:

About the Role

We are a fast-growing, close-knit team offering strong opportunities for individual growth and ownership. We are looking for a self-motivated, organized, and proactive individual with excellent communication skills to manage collaborations, exhibitions, and our customer community.

Fluency in English and strong interpersonal skills are essential for this role.

Key Responsibilities

1. Collaboration Management

• Identify and onboard new online and offline platforms/stores for product collaborations

• Build and maintain relationships with partners

• Coordinate and negotiate collaboration terms

• Draft and manage agreements with partner platforms

2. Exhibition Planning & Coordination

• Coordinate with exhibitors across India regarding participation opportunities

• Track exhibition schedules, contacts, and requirements

• Plan and manage logistics and compliance for exhibitions

• Identify and establish tie-ups with relevant exhibition partners

3. Community Management

• Engage with existing customers and online community

• Handle customer communication, queries, and expectations

• Build long-term relationships and trust with customers

• Drive engagement and improve overall customer experience

Key Requirements

• Excellent written and verbal communication skills in English

• Strong organizational and multitasking abilities

• Self-driven, proactive, and detail-oriented mindset

• Ability to build relationships and coordinate with multiple stakeholders

• Prior experience in collaborations, events, or community management is a plus

What We Offer

• Opportunity to work in a dynamic and growing company

• High ownership and learning across multiple functions

• Collaborative and supportive team environment

• Scope for role expansion based on performance