Company Description
RAS Media & Entertainment Pvt. Ltd., founded in 2017, is a Delhi-based production and casting house specializing in TV commercials, documentaries, short films, fashion photography, feature films, and music albums. The company is dedicated to Turning Your Vision Into Reality by targeting the right audience for maximum return on investment. Driven by values of integrity, trust, and commitment, RAS Media has built a reputation for its exceptional work ethic and creative excellence. The team partners with notable brands and professionals to deliver high-quality content and campaigns.
Role Description
This is a full-time, on-site role for a Customer Relationship Management (CRM) Manager based in Surat. The CRM Manager will be responsible for overseeing client relations, analyzing customer data to improve satisfaction and retention, developing and implementing customer engagement strategies, and collaborating closely with sales and marketing teams. The role involves strategic planning, managing CRM tools, facilitating projects, and ensuring a seamless customer experience for long-term growth.
Qualifications
- Strong Analytical Skills and expertise in understanding data to drive customer insights and make data-driven decisions
- Excellent Communication and interpersonal skills to interact effectively with clients and internal teams
- Sales experience with the ability to identify and nurture business opportunities
- Knowledge of Market Segmentation to tailor customer engagement strategies effectively
- Proficiency in Project Management to oversee and execute CRM initiatives efficiently
- Ability to develop and foster strong client relationships, ensuring customer satisfaction and retention
- Familiarity with CRM tools and software is an advantage
- Relevant Bachelor's degree in business, marketing, or a related field, with prior experience in a similar role preferred
