Customer Relationship Management Manager

Company: ALYF

Job Location : Chembur (Mumbai )

Job Type : Full Time

Designation : CRM Manager /CRM Executive

Salary : 3-12 lacs P.A.

Minimum Experience : 2-3 years

Job Description:

Responsible for managing the complete customer's life-cycle (Post Sales).

Coordinate with the sales team to ensure that all relevant information & documentation regarding the customeris available as per the checklist for a smooth handover to CRM.

Responsible for leading the CRM operations, payments & collections, customer engagement and query resolution.

Ensure Welcome Call is done for onboarding customers post sales.

Ensure complete & comprehensive documentation of all customer related records are maintained.

Generating Welcome email, Registration documents, Demand & Reminder letter.

Handling customer queries/grievances related to post sales process.

Maintaining MIS and updating database, customer interactions & financial transactions.

Collaborate with cross-functional teams to ensure alignment of CRM strategies with overall business objectives.

Key responsibilities also include Retentions and L&R business.

Handholding clients post project delivery to ensure smooth functioning of Property Management business.

Qualification & Requirements

Graduate in any stream

Excellent communication skills

Minimum2-3 years of CRM experience in Real Estate industry is mandatory

Proficient in MS Excel

Immediate joiners will be preferred